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Frequently Asked Questions

Where will my order be delivered?

Your order can be shipped to your personal address. Alternatively, it may be possible for your order to be collected in your August homes. Please let us know at info@villa-valeria.com within 24 hours of placing your order if you wish to pick up your order in your August home.

Unfortunately we are not yet able to ship directly outside of the UK & Europe.

Why don’t I see a shipping option at checkout?

Currently, we are only able to ship to UK & Europe. If you reside outside of these regions and wish to purchase Villa Valeria products for collection in your August homes, please contact us at info@villa-valeria.com.  

Can I have something shipped to my own home?

Yes. Items in stock can be shipped to your home within the UK & Europe only.

How much is shipping for these items?

To simplify ordering, we charge flat rate shipping. For orders shipping to the UK €12; to other European countries, €24.

What if I order both a pick-up item and a shipped item?

At checkout, the delivery address you enter will apply only to the shipped item. For any other items, we’ll contact you to arrange pick-up in one of your August homes.

When will I receive my order?

For pick-up items, we’ll work with you to ensure they’re in your chosen August home in time for your arrival. For shipped items, standard delivery times within UK & Europe apply — we’ll provide tracking details once dispatched.

Who can I contact with questions about my order?

You can reply to your order confirmation email or reach out to info@villa-valeria.com — our team will be happy to help.

Where do Villa Valeria products come from?

All Villa Valeria products are grown, gathered, and crafted locally across Europe. Our goods are made in small batches by expert artisans, using local ingredients and traditional methods passed down through generations.

Why can I only get certain items delivered in their respective region?

Our regional products — like body washes and soap bars — are stocked locally in their matching regions, so they need to be picked up there. In the future, when we have a fulfilment partner, you’ll be able to ship any Villa Valeria item to anywhere in the world.

When will shipping be available for all products and countries?

Once our fulfilment partner is in place, we’ll be able to ship any Villa Valeria item to anywhere in the world. We’ll share updates with homeowners as soon as this service becomes available.

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