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Frequently Asked Questions

Where will my order be delivered?

Most items have to be collected in your August homes. When you place an order, our team will get in touch to confirm which August home you’d like it delivered to.

Why don’t I see a shipping option at checkout?

Most products are set to be collected in your August homes. This means there’s no shipping fee and no need to enter a delivery address.

Can I have something shipped to my own home?

Yes — our Luxury Beach Towel and Lavender & Thyme 130g soap bar can be shipped anywhere in Europe, including your personal home. These items are stocked in our London office and shipped directly by our team.

How much is shipping for these items?

Shipping rates are calculated at checkout. Orders to the UK are €6; to other European countries, €10.

What if I order both a pick-up item and a shipped item?

At checkout, the delivery address you enter will apply only to the shipped item. For any other items, we’ll contact you to arrange pick-up in one of your August homes.

When will I receive my order?

For pick-up items, we’ll work with you to ensure they’re in your chosen August home in time for your arrival. For shipped items, standard delivery times within Europe apply — we’ll provide tracking details once dispatched.

Who can I contact with questions about my order?

You can reply to your order confirmation email or reach out to info@villa-valeria.com — our team will be happy to help.

Where do Villa Valeria products come from?

All Villa Valeria products are grown, gathered, and crafted locally across Europe. Our goods are made in small batches by expert artisans, using local ingredients and traditional methods passed down through generations.

Why can I only get certain items delivered in their respective region?

At the moment, we don’t have a fulfilment partner, which is why most items are available through click & collect in your August homes rather than shipping. Our regional products — like body washes and soap bars — are stocked locally in their matching regions, so they need to be picked up there. In the future, when we have a fulfilment partner, you’ll be able to ship any Villa Valeria item to anywhere in the world.

When will shipping be available for all products?

Once our fulfilment partner is in place, we’ll be able to ship any Villa Valeria item to anywhere in the world. We’ll share updates with homeowners as soon as this service becomes available.

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